Frequently Asked Questions

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How long does shipping take?

Orders are processed in 2–5 business days, then shipped.
Delivery typically takes 3–10 business days after shipping.

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Can I change or cancel my order?

Orders cannot be changed or canceled once placed.
Please review your order carefully before completing checkout.

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What if I entered the wrong address?

We are not responsible for incorrect addresses.
If your order is returned, you will need to pay reshipping fees.

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What if my package is lost or stolen?

Once marked delivered or handed to the carrier, responsibility shifts to the shipping provider.
You must file a claim with the carrier directly.

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Do you offer refunds?

All sales are final.
Refunds are only issued for incorrect or defective items with proof submitted within 7 days of delivery.

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What if my item is damaged?

Please contact us within 7 days of delivery with photos or video evidence for review.

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How can I contact support?

📧 info@simplyhawkinsllc.com
⏱ Response time: 24–48 business hours